In reference
28 Jul 2010 Leave a Comment
I’m minding the reference desk today, as I have many times before. I find it one of the most satisfying jobs in the business, because I can actually stretch out and find answers to questions. In another of my library incarnations, I can only answer directional questions (i.e., Where’s the restroom? How do you get to Safeway from here? How do I get there from the Red Lion Motor Inn?). In my favorite library incarnation, I answer questions about where books are, or go, or belong. That is also satisfying, as it relies on my memory most of all. But in reference, I must remember how to find the answers to all the questions I am asked.
Usually, I confess, I am only looking up phone numbers and adresses online, but even that can be interesting. Sometimes, I am looking up books for people, then helping them find the section where they are shelved. That’s fun because you can chat a little with the questioner. In fact, you have to, as sometimes what they are asking for is not really what they want information about. Chatting helps them open up.
If I had my choice of library jobs, and maybe I will someday, I would be a reference librarian. I like to sequester myself in my cubicle and catalog, especially when it’s challenging, and especially because I like to look at the books first. But reference is always different and always interesting and you get to give people what they want: information.
